Prices are in Australian dollars $AUD including GST
At Lightly, we aim to deliver your order quickly and economically. Shipping charges and delivery methods may be quoted at checkout.
Shipping within Australia
We utilise multiple shipment methods based on the most suitable for your order.
These include Fastway, Australia Post, Sendle and Boarder Express.
We choose to partner with carbon-neutral companies.
Estimated lead times are 2–7 days, depending on the state. Suburbs and regional areas will add a day or two.
This service requires a signature upon delivery. Please nominate a delivery address where somebody can sign for the parcel. If nobody is available, a collection card will be left for you to visit your local Post Office or depot. All consignments are sent with a tracking number, which will be emailed to you when your order has been dispatched.
Tracking will be sent to you when the order is processed.
Our cut-off time for daily processing orders is 12 pm AEST, so if you order after 12 pm, the order will be processed the following day.
For any more questions, see FAQ tab.
Orders over $150 have free shipping (standard shipping method)
Gift Vouchers – Free shipping
We use Australia Post e-Parcel EXPRESS delivery. This is a registered service, which can be tracked here. Estimated delivery times can be found here. This service is next-day delivery to all Aus Capital Cities.
*Please note regional areas may not be a next-day service.
Please nominate a delivery address where somebody can sign for the parcel. If nobody is available for collection, a card will be left for you to visit your local Post Office.
When will my order ship?
If goods are in stock, we can ship within one-two day. If goods are not in stock, i.e. back orders from Copenhagen, the lead time is 12 weeks. Check lead times on your product.
These are non-binding estimates based on manufacturing lead times.
We will email your eta once the order is placed if NOT in stock.
Tracking an order
Australia Post shipments can be tracked here if sent via post.
Border Express shipments can be tracked here.
Rest of the world
Free shipping over $350 anywhere in the world.
We ship to most international destinations. Countries outside Australia will receive orders in approximately 3–10 working days with Registered Post International and EPS for orders up to 2kg. We deliver to PO boxes in rural and remote areas and will do our best to ensure your delivery arrives soon.
Items will quote at check out.
For our advice or telephone orders, please
call +61 (0)451 157 062
Change of mind
Goods cannot be returned for ‘change of mind’ unless we agree (at our discretion). If we decide to return it, we may insist upon payment of a restocking and handling fee and it must be returned in original packaging within 7 days.
Orders may only be cancelled with our written consent at our absolute discretion.
Goods made to a particular order, indent or custom cannot be returned or credited unless we are required by law to do so.
Due to the handcrafted nature of the process of our pieces, slight differences and imperfections may occur in the craft. This does not constitute a defect.
These goods are individually handmade, and no two are the same.
Damages in transit
We sincerely apologise that your product has been damaged or incorrectly shipped and will help you with this. It must be emailed to us within 7 days of receiving the order.
We need to look into this further with the despatch warehouse and therefore ask you to provide me with the following pictures:
Pictures that clearly show the damaged product(s) / or incorrect items picked ( choose)
A clear view of the shipping label.
The parcel is in its entirety.
Pictures of the packaging and the damages of this.
Email this to Info@lightly.com.au
Please let us know if you have any further questions about this process.
FAQ click here
For all terms and conditions, click here.