Return policy

It is very important to us that you are happy with your purchase. Merchandise purchased from may be returned for credit only within 7 days of purchase and only if accompanied by the receipt and in original condition with original packaging. A store manager must authorise returns. Returns must be properly packed and sent via Post at customer’s expense to:

3 Glasshouse Road
Collingwood Victoria 3066

Telephone +61 (0) 3 9417 2440

Please note that some items including clearance and sale items cannot be returned, replaced or refunded.


With Lightly’s permission, we will replace your purchase against any manufacturer’s fault. Lightly products are mostly hand made and some using recycled materials so there will be natural imperfections due to the way some products are crafted. Please be sure to select your items very carefully. Please contact the office manager first to discuss any damages, then send an image of the damaged goods you wish to claim to

Damages in transit

Please contact us to discuss the damage in transit. KEEP your original box to email us an image of how the goods were received.

Please note we cannot be responsible for third party delays in transit.

Questions & customer service

Telephone +61 (0) 3 9417 2440 or

Promotional emails

At the time of placing an order with Lightly, you can choose to agree to us contacting you in the future by email, alerting you to exclusive offers. We are committed to respect your privacy; we ensure that all the information you provide to us will be managed in accordance with the Australian Privacy Act. We will never disclose your personal information to persons or entities outside of Lightly. You can unsubscribe from Lightly emails whenever you wish.


Lightly takes your online security very seriously and our website helps to keep your details private and secure through the following methods:

SSL (Secure Sockets Layer) – SSL encodes your personal information and all your transactions are protected by this powerful SSL encryption technology. We accept payment via Visa or MasterCard.

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