Return policy

It is very important to us that you are happy with your purchase. Merchandise purchased from may be returned for credit within 7 days of purchase and only if accompanied by the receipt and in original condition with the original packaging. For more information, please view our terms of trade.

Telephone 0451 157 062

Please note that some items, including clearance and sale items, cannot be returned, replaced or refunded.


Please view our terms of trade.

Please contact us to discuss the damage in transit. Keep your original box and email us an image of how the goods were received. For further information.

Please note we cannot be responsible for third-party delays in transit.

Questions & customer service

Telephone 0451 157 062 or


Promotional emails

When placing an order with Lightly, you can agree to us contacting you in the future by email to alert you to exclusive offers. We are committed to respecting your privacy and ensuring that all the information you provide to us will be managed in accordance with the Australian Privacy Act. We will never disclose your personal information to persons or entities outside Lightly. You can unsubscribe from Lightly emails whenever you wish.

Security/ Privacy

Lightly takes your online security very seriously, and our website helps to keep your details private and secure through the following methods:

SSL (Secure Sockets Layer) – SSL encodes your personal information, and all your transactions are protected by this powerful SSL encryption technology. We accept payment via Visa, MasterCard or Paypal.