Information

Return policy

It is very important to us that you are happy with your purchase. Merchandise purchased from lightly.com.au may be returned for credit only within 7 days of purchase and only if accompanied by the receipt and in original condition with original packaging. For more information please view our TERMS OF TRADE.

3 Glasshouse Road
Collingwood Victoria 3066
Australia

Telephone +61 (0) 3 9417 2440
accounts@lightly.com.au

Please note that some items including clearance and sale items cannot be returned, replaced or refunded.

Damages

Please view are terms of trade.

Damages in transit

Please contact us to discuss the damage in transit. KEEP your original box to email us an image of how the goods were received. For further information.

Please note we cannot be responsible for third party delays in transit.

Questions & customer service

Telephone +61 (0) 3 9417 2440 or info@lightly.com.au

Promotional emails

At the time of placing an order with Lightly, you can choose to agree to us contacting you in the future by email, alerting you to exclusive offers. We are committed to respect your privacy; we ensure that all the information you provide to us will be managed in accordance with the Australian Privacy Act. We will never disclose your personal information to persons or entities outside of Lightly. You can unsubscribe from Lightly emails whenever you wish.

Security

Lightly takes your online security very seriously and our website helps to keep your details private and secure through the following methods:

SSL (Secure Sockets Layer) – SSL encodes your personal information and all your transactions are protected by this powerful SSL encryption technology. We accept payment via Visa, MasterCard or Pay pal.

Free shipping over $150 local // $350 international